Customer Care013 243 1806Priority support line for residents and service queries.WhatsApp 064 915 3362
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Steve TshweteLocal Municipality

Number One African City in Service Delivery

Policy

Accessibility

The municipal website should remain usable for residents across desktop and mobile devices, including visitors who rely on zoom, keyboards, assistive technologies, and clearer content structure.

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Policy

What residents should be able to expect

Core public tasks such as reading notices, browsing tenders, checking valuations, and submitting municipal forms should work across current desktop and mobile browsers.

Navigation, buttons, and links should use clear labels so residents can understand where an action will take them before they click.

Text content should be structured with headings, readable spacing, and sufficient contrast so important public information is easier to scan.

Policy

Accessibility practices we should keep improving

Keyboard-friendly navigation and visible focus states for forms, menus, and action buttons.

Meaningful alternative text for important images and informative labels for icons or status chips that carry public meaning.

Accessible handling of downloadable documents wherever possible, while clearly identifying external or legacy files that may have limitations.